FAQ

Can I call and place an order over the phone?

Yes, call us toll free at 1-800-247-9521 or locally via 519-763-7651.

 

I want to pick up in-store, why is the checkout is asking for my shipping information?

Our checkout provider requires that you indicate a billing address, but on the next page you will be able to select "In-store pick up" as your shipping method.

 

Do you ship internationally?

Yes, we ship worldwide. If you are located outside Canada or the U.S. — please contact us at 1-800-247-9521 or email cguild@duvet-pillow.com to place an order.

 

What shipping carriers do you use?

We use all major carriers, and local courier partners. You'll be asked to leave any additional delivery notes during checkout.

 

Can I make changes to an order after it's already been placed?

Please contact us as soon as possible via 1-800-247-9521, or email cguild@duvet-pillow.com.

 

Can I sign up to your newsletter?

Yes, just enter your email below and you'll be added to our subscription list. You'll be sent updates, the latest styles & exclusive offers.

 

Do you offer custom size options?

Yes, we have a full custom production room. If you're interested in a custom size of one of our products, please contact us at (1 800) 763-7651 or cguild@duvet-pillow.com

 

I saw something in the store that I wanted to see online, but I can't find it.

We do not offer all of our products online. If you are looking for an item you saw in our store, please contact us at 519-763-7651.

 

Have more questions?

Please email us at cguild@duvet-pillow.com and we will get back to you promptly!